Terms and Conditions

Last Updated: June 2026

Welcome to Gloria Jane Royer ("we", "us", "our"). These Terms and Conditions govern your use of our website and the purchase of products from our online store. By placing an order through our website, you agree to be bound by these Terms and Conditions.

1. About Us

Gloria Jane Royer is an online fashion retailer selling handmade and made-to-order garments directly to consumers.

For any questions regarding these Terms and Conditions, please contact: info@
gloriajaneroyer.com

2. Eligibility

There are no age restrictions for browsing or purchasing products from our website. By placing an order, you confirm that you are legally capable of entering into a binding contract.

3. Products

Most products sold by Gloria Jane Royer are handmade and made-to-order unless otherwise stated in the product description.

Products specifically marked as "Ready to Ship" or “one-off” are existing garments available for immediate dispatch.

Due to the handmade nature of our products, minor variations in colour, texture, pattern placement, and finish may occur. Such variations are not considered defects and form part of the unique character of each garment.

We make every effort to display product colours and details accurately. However, we cannot guarantee that colours displayed on your device will exactly match the final product.

4. Orders and Acceptance

When you place an order, you are making an offer to purchase a product subject to these Terms and Conditions.

After placing your order, you will receive an order confirmation email. This email acknowledges receipt of your order but does not constitute acceptance of your order.

We reserve the right to refuse or cancel any order for any reason, including but not limited to:

Product availability issues;
Errors in pricing or product descriptions;
Suspected fraudulent activity;
Circumstances beyond our reasonable control.

If an order is cancelled after payment has been received, a full refund will be issued.

5. Pricing and Payment

All prices displayed on our website are shown in the applicable currency stated at checkout.

Payment is processed securely by Stripe. By submitting payment information, you confirm that you are authorised to use the chosen payment method.

Accepted payment method:

Credit and debit cards processed through Stripe.

We reserve the right to change prices at any time. Any price changes will not affect orders already confirmed.

6. Shipping and Delivery

Worldwide Shipping

We ship worldwide.

All orders are sent using tracked shipping services. A tracking number will be provided in your order confirmation or dispatch email.

UK Shipping

For made-to-order garments, please allow approximately 4–5 weeks from the date of purchase for your item to be handmade.

Ready-to-wear and one-off garments (as specified in the product description) will be dispatched within 2 business days.

Once shipped, delivery is generally expected within 1–2 business days.

International Shipping

For made-to-order garments, please allow approximately 4–5 weeks from the date of purchase for your item to be handmade.

Ready-to-wear and one-off garments (as specified in the product description) will be dispatched within 2 business days.

Once shipped, delivery is generally expected within 2–8 business days.

Delivery Times

Delivery estimates are provided for guidance only and are not guaranteed. Delays caused by couriers, customs authorities, adverse weather conditions, strikes, or other circumstances beyond our control may occur.

7. Customs Duties and Import Taxes

For customers outside the United Kingdom, product prices and shipping charges do not include customs duties, import taxes, brokerage fees, or other charges imposed by your country's customs authorities.

You are solely responsible for paying any applicable customs duties, import taxes, and related charges.

We recommend checking with your local customs office before placing an order to determine any additional costs that may apply.

Customers are responsible for monitoring tracking information and responding promptly to any customs-related requests to avoid delays or returned shipments.

We are not responsible for delays, additional charges, or non-delivery resulting from customs clearance procedures.

8. Returns and Exchanges

We hope that each and every order is received with love and remains part of your life for as long as possible.

If you are not fully satisfied with your purchase, you may return eligible goods within 14 days of delivery, provided they are returned in their original, resalable condition.

Upon successful inspection of the returned item, you may be eligible for:

An exchange; or
A refund.

We are unable to refund or exchange items that:

Have been worn;
Have been washed;
Have been altered;
Are damaged by the customer;
Are not returned in their original condition.

This policy does not affect your statutory rights under applicable consumer protection laws.

Non-Refundable Items

The following items are not eligible for refund:

Samples.

Return Procedure

To request a return or exchange, please email: info@gloriajaneroyer.com
ifo@gloriajaneryer.co
Please include:

Your order number;
Your name;
The reason for your return or exchange request.

Return instructions will then be provided.

Return Shipping

Customers are responsible for return shipping costs unless otherwise required by law.

Please ensure all returned items are:

Properly packaged;
Protected against damage during transit;
Sent using a tracked and insured shipping service.

We cannot accept responsibility for returned items that are lost or damaged during return transit.

Refunds

Approved refunds will be processed to the original payment method.

Please note:

Original shipping charges are non-refundable.
Customs duties, import taxes, and related fees are non-refundable.
Refund processing times may vary depending on your payment provider.

9. Faulty or Incorrect Items

If you receive an item that is faulty, damaged, or incorrect, please contact us as soon as possible at info@gloriajaneroyer.com with details and photographs where applicable.

Nothing in these Terms and Conditions limits your rights under applicable UK consumer protection laws.

10. Intellectual Property

All content on this website, including but not limited to photographs, designs, artwork, logos, branding, graphics, text, and product designs, is the property of Gloria Jane Royer or its licensors and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, modified, or used without prior written permission.

11. Limitation of Liability

Nothing in these Terms and Conditions excludes or limits liability where such exclusion would be unlawful.

To the fullest extent permitted by law, Gloria Jane Royer shall not be liable for any indirect, incidental, special, or consequential losses arising from the use of our website or products.

Our total liability in connection with any order shall not exceed the amount paid by you for the relevant product.

12. Force Majeure

We shall not be liable for any delay or failure to perform our obligations where such delay or failure results from circumstances beyond our reasonable control, including but not limited to natural disasters, strikes, transportation disruptions, government actions, pandemics, or failures of third-party service providers.

13. Privacy

Any personal information collected through our website will be handled in accordance with our Privacy Policy and applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR).

14. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.

Any disputes arising out of or relating to these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where applicable consumer protection laws provide otherwise.

15. Changes to These Terms

We reserve the right to update or modify these Terms and Conditions at any time. Any changes will become effective upon publication on our website.

Continued use of the website following such changes constitutes acceptance of the revised Terms and Conditions.

16. Contact Information

For any questions regarding these Terms and Conditions, returns, exchanges, or orders, please contact:

Gloria Jane Royer

Email: info@gloriajaneroyer.com

Consumer Rights Notice: Nothing in these Terms and Conditions affects your statutory rights under UK consumer law.