Shipping
We ship worldwide.
All orders are sent tracked. Tracking number provided with order confirmation email.
UK Shipping
- Please allow 4-5 weeks upon purchase for made-to-orders to be handmade. Ready-to-wear, one-off garments (specified in the product description) will be shipped within 2 business days.
- Once shipped, delivery will be within 1-2 business days.
International Shipping
- Please allow 4-5 weeks upon purchase for made-to-orders to be handmade. Ready-to-wear, one-off garments (specified in the product description) will be shipped within 2 business days.
- Once shipped, delivery will be within 2-8 business days.
Duty & Customs Charges
For customers outside the UK, please note item price and shipping cost are not inclusive of any customs or import duties. For EU and USA customers, a pre-paid customs fee will be added to your order at check out. This means you will not need to pay customs fees when receiving, making the shipment smoother. For all other worldwide customers (not based in the UK) please check with your country's custom office to determine what these additional costs are prior to purchase. Custom taxes are to be paid by the customer. Please keep an eye on your tracking details to ensure a smooth process and delivery.
Returns & Exchanges Policy
We hope that each and every order is received with love, and stays in your life as long as possible. However our returns policy states that if you are not fully happy with the goods you have received, you may return them to us within 14 days of delivery, providing they are in original resalable condition. Once returned you will be entitled to receive an exchange or a refund. We are not able to refund or exchange items that appear to have been worn, washed, or are not in original condition. This does not affect and is in addition to your statutory rights as a consumer.
Please note samples are not refundable.
Please email
info@gloriajaneroyer.com
with your order number, name as well as reason for return or exchange for further instructions on how to return your item. Please make sure all returned items are well packaged, as not to be damaged in the post. Please make sure all return packages are sent with a trackable, insured service, as we cannot take responsibility for items damaged or lost in the return transit.
with your order number, name as well as reason for return or exchange for further instructions on how to return your item. Please make sure all returned items are well packaged, as not to be damaged in the post. Please make sure all return packages are sent with a trackable, insured service, as we cannot take responsibility for items damaged or lost in the return transit.
Original shipping fees will not be refunded, as well as any customs duties paid.
Size Guide